At Neftaly, we are committed to upholding the highest standards of care, safety, and dignity. As a patient, you have specific rights during the collection and handling of your blood samples. These rights ensure your well-being and promote trust in the healthcare process.
1. Right to Informed Consent
You have the right to:
- Receive a clear explanation of why a blood sample is needed.
- Be informed about the procedure, potential risks, and how your sample will be used.
- Ask questions and receive understandable answers before giving consent.
- Refuse or withdraw consent at any time, unless legally or medically required.
2. Right to Privacy and Dignity
You have the right to:
- Have your blood collected in a private and respectful environment.
- Be treated with courtesy and sensitivity throughout the procedure.
- Have only authorized and qualified personnel present during sample collection.
3. Right to Safe and Professional Care
You have the right to:
- Be attended by trained and certified professionals using sterile equipment.
- Have your blood collected using safe, hygienic, and minimally invasive techniques.
- Be monitored for any adverse reactions or complications following collection.
4. Right to Confidentiality
You have the right to:
- Have your personal and medical information, including test results, kept confidential.
- Expect that your blood sample will be labeled, stored, and transported securely.
- Know who has access to your health data and how it is used.
5. Right to Accurate Handling
You have the right to:
- Trust that your blood sample is correctly labeled with your identity.
- Be assured that your sample is handled, stored, and tested according to strict quality control standards.
- Be informed of any issues or delays that affect your test results.
6. Right to Be Informed of Results
You have the right to:
- Receive your blood test results in a timely and understandable manner.
- Discuss the results with your healthcare provider and understand the implications for your health.
- Ask for clarification or a second opinion if needed.
7. Right to Complain or Give Feedback
You have the right to:
- Report concerns about how your sample was collected or handled.
- Receive a fair and prompt response to any complaint.
- Provide feedback to help improve the quality of care and services.
Your Role as a Patient
To support safe and effective care, you are encouraged to:
- Provide accurate information about your health history.
- Follow any instructions before or after the sample collection (e.g. fasting, hydration).
- Notify staff if you feel unwell during or after the procedure.
Neftaly is here to protect your rights, your dignity, and your health.
For questions, concerns, or feedback, please speak to a staff member or contact our patient support team.